Sherman R. Frederick/Properly Subversive
There’s a breakfast joint near me that serves a solid breakfast, quickly and with good cheer. Randy’s in Scottsdale is nothing fancy, but it has the full range of items – eggs, hash browns, pancakes, etc, – and what it does it does very well.
Last time I was there, last Saturday in fact, Randy’s was jammed, not only with regulars but a pack of weekend motorcycle riders. Our party of four got the very last table in the joint. Yet, we had water and coffee within 60 seconds of sitting down. After ordering, it took precisely 5 minutes and four seconds for our food to arrive. I know this because I used the stopwatch on my iPhone to time it. (I frequently time Randy’s service because the efficiency never ceases to amaze me.)
We all know such places, whether we live in a big city or a rural town. A really good breakfast joint is not a one-off. So, the know-how exists. Why can’t government offices run more like a good breakfast joint? I seriously put that question to you today.
The principles are the same. You open at a certain time. When customers arrive you greet them, seat them, provide a service and send them away, hopefully satisfied.
Been to the DMV lately?
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